Refund Policy
At Mainny, every custom badge is made especially for you. This policy explains when you can cancel an order for a refund and how we help if your badge arrives damaged, has a problem, or is lost during shipping.
1. Full Refund Within 48 Hours of Placing Your Order
You may cancel your order for any reason and receive a full refund within the first 2 days (48 hours) after placing it. No explanation is required.
To cancel, contact us by email, online customer service, or WhatsApp and clearly state that you would like to cancel and receive a refund. Include your order number and the email address or phone number used at checkout.
The time you send your cancellation request determines whether it falls within the 48-hour window. If you contact us within that period, your request remains eligible even if our reply arrives after the deadline.
2. Custom Orders After 48 Hours
After the first 48 hours, your badge will be in production. Because each badge is individually customized, we cannot accept cancellations or issue refunds for a change of mind after this period.
Please check your customization details carefully when ordering (names, wording, numbers, designs, and options). If you notice a mistake, contact us as soon as possible so we can review your request. Changes after production has begun cannot be guaranteed.
3. Problems With Your Badge or Damage on Arrival
If you receive your badge and encounter any problem—including damage on arrival—contact our customer service team. We will arrange a free replacement or resend of the affected item.
Please provide your order number, the email or phone used at checkout, a brief description of the problem, and clear photos when possible. Keep the badge and packaging while we review. Contact us before sending anything back. We will not charge you for the replacement item or its shipping.
4. Packages Lost in Transit
If your parcel has been in transit for 30 days without delivery, contact us immediately so we can investigate with the carrier. The 30-day period starts after dispatch and does not include production time.
Once we confirm the parcel is lost, you may choose a free replacement or a refund. Confirmed lost packages are an exception to the no-refund rule for custom badges after the first 48 hours.
5. How Refunds Are Handled
Eligible cancellations within the first 48 hours receive a full refund. Approved refunds (including confirmed lost packages) are returned to your original payment method. Timing depends on your bank or payment provider.
6. Replacement Orders and Tracking
A replacement custom badge may need to be made before it can ship. We will explain the arrangements when we review your issue and send tracking once the replacement has been dispatched. For production and shipping times, see our Shipping & Delivery page.
7. Contact Our Customer Service Team
Email: support@mainny.com
WhatsApp: +855 12 906 636
Phone: +1 217 301 0853
Online customer service on our website
We will reply within 24 hours. For urgent requests, contact us on WhatsApp and include your order number.
8. Your Consumer Rights
This policy does not limit any consumer rights or remedies that cannot be excluded under applicable law.